Case Study: Cable & Wireless Panama - Delivering the Best Customer Experience for MPLS-based networks
CSPs have never been under greater pressure to deliver the best performing network services to their business customers. Customer Experience, a critical component of such services, is just as dependent upon service quality as it is on user perception of quality. That’s why Cable &Wireless Panama have come to rely on InfoVista’s service performance assurance solutions. In this video, Hugo Aquino, customer support vice-president, talks about how InfoVista helps him to make sure his customers are at the center of every decision by providing both his team and his customers with the performance visibility they need to partner, solve performance issues, regardless of source, and maximize the business value of Cable & Wireless Panama’s business services.